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Readers Respond: Problems Connecting an Xbox to a Wireless Network

Responses: 292

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It only takes a few minutes to connect an Xbox 360 to a wireless home network and Xbox Live if everything works right the first time. Unfortunately, any small mistake or technical glitch often leads to big trouble. Examples of problems you might have faced include
  • finding and using the right kind of wireless network adapter for the Xbox
  • entering the wrong values on the Xbox network configuration screens
  • installing the Xbox out of range of the wireless router signal

Did anything go wrong when attempting to network your Xbox? If so, how did you fix it?

(For solutions to the most common issues reported by our readers, see: Top Xbox 360 Wireless Network Connection Problems and Fixes) Tell Your Story

I agree with you (about Microsoft)

At least PS3 doesn't charge to do online gaming and has a better built in Wifi.
—Guest Justin

Had connection before but

Now that I've moved to where there's reliable Internet, I crank up my 360 (that I had stopped using thanks to bandwidth limited Internet at my old place) and fired it up. I've tried everything including straight to the laptop (how I was connecting before), and it says Internet failed (wired connection). Now I see maybe this isn't just a problem on my end. Dunno, will find out eventually I guess.
—Guest Just Moved

Wired connection and still won't connect

I am using a Xbox 360 with its own personal router, and it is wired through an Ethernet cord. I was playing games with no problems a couple of days ago but now I can't go past my dashboard because it disconnects me from Xbox Live as soon as I get into a game. It's a piece of *** and I don't like it.
—Guest cooche

Issues downloading from Marketplace

My Xbox works like a charm when I play online with other people, but every time I want to download something from the Xbox Live Marketplace, the Wifi for every device in the house goes off and I have to keep resetting it every single time I download something. Thanks to this, Red Dead Redemption took 5 days to download instead of 6 hours.
—Guest Colin

I'm getting a PS4

I have constantly tried to fix my Xbox 360 to let me get on Xbox Live. I've spent over 3 hours on the phone with their tech support and nothing works. This game console is worthless and I'm selling it. I can't look at it for 5 seconds without wanting to put my fist through it.
—Guest BreezyJ

My sister has the same problem

My sister just got an Xbox 360 that was barely ever played by the previous owner, let alone touched. All other devices (including my 3DS) are able to connect, but the 360 is screwing my sister over. All she wants is to watch Netflix on her 360.
—Guest Wyldfyre

The mystery wireless connection adapter

My Xbox was on Wifi yesterday. Now it says I need a wireless connection adapter to connect to Wifi.
—Guest guest

Is Xbox 360 going away?

The rumor of Microsoft shutting down the 360 isn't a secret anymore. But what I really don't get is why. There is no reason for Microsoft to do anything withthe Xbox 360 console because more people play the 360 than those who have the Xbox One. If Microsoft wants people to but the new xbox without losing money then they need to find another way because shutting down the 360 won't do anything but cost them to spend more money than they make. I don't see any upside to their strategy in forcing people to but a $500 game system when they won't get their money back from the previous console and All of the games that they bought. And believe it or not the Xbox Origional is still in use, the very first Xbox is still being used but the second Xbox is getting shut down for the Xbox One which not very many people have. The PS4 is selling because Sony knows how to make money off a happy customer. I hope Microsoft turns its self around, because coming from someone who likes Xbox, this is bull****.
—Guest Snake

I hate Xbox...

My Windows phone which has been through hell and back can connect to the Internet, but not my brand new Xbox 360. It says i have no Internet. I hate Xbox. I hate my luck - get a PS3 everyone said, but did i listen? no... .
—Guest really mad person

My Xbox 360 wireless connection problems

I am just done with trying to connect Live with this Xbox system! PS4 is my next purchase, plus their live (ANGRY WORD) is Free. Save more $$$. Donating Xbox 360 to my worst critics (haters). They could use the frustration. #PS4 save one more.
—Guest zekevelli

My Xbox wireless adapter

I plug it up and it works for ten minutes and then it just signs me out. I have the black one with two antennas. Man, what the hell! And when I try to reboot it to Xbox Live, it says "the console cannot connect to Xbox Live. Do you want to exit this session and test your network?" And when I text it, it said everything's fine. But it happens all over again >:(
—Guest What the hell !

Can't connect to Live...PS4 is next

Xbox 360 connects to the Internet, but needs an update to connect to Live, and it connected to Live for the update?! I've tried everything, and nothing is fixing this. My son's Xbox 360 works fine. We had no issues with anything until two days ago when that stupid update came out on June 4th and messed it all up. We only use it for Netflix and HBO Go, so I'm just going to get a Roku or Fire TV. My son's next gaming console- PS4! * * Microsoft - I know your game and I'm not playing it!
—Guest Fed up

Internet connection signs out

I've recently just played for the first time in months - turned on my box, played some Live. Then all of a sudden the game signed me out. Then wouldn't sign me back in due to the Internet not connecting to the box played (step three on the network test) and will not sign me back in. I've already sent this box in once. This is ridiculous.
—Guest Andrew

Microsoft pin heads

This is soooo stupid, I play the 360 for the old games like Fallout 3 and such, All I want to do is get the last add-on, and I can't because if I'm online it freezes, The moment I unplug the Ethernet, it runs smooth and fine with no problems. This would never force me to buy the Xbox One, If anything, it would force me to buy a PS4. Why don't they realize that screwing with the old system won't help them? I have the PS3 and PS4 now, and the PS3 isn't having these issues. Microsoft are idiots!
—Guest josh

Xbox Live down

Same trouble as everyone else. Connection good to Internet but cant reach Xbox Live.
—Guest Kemo

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Problems Connecting an Xbox to a Wireless Network

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