Troubleshooting an Unresponsive Ethernet Card - Discuss
Sunday January 4, 2009
Two of our message board members recently went through a troubleshooting exercise on what appeared to be a dead Ethernet card in a Windows PC. This discussion is a good example of how the TCP/IP troubleshooting tools ipconfig, ping and nslookup can work together to provide information about your local network setup. Did they succeed in finally solving the problem? See for yourself.
→ More - Introduction to 'ipconfig' - Windows Command Line Utility
"I have Windows XP Home Edition.... [Its] Ethernet card looks like its connected to the Internet, but I can't actually get any Web pages to load. When I use 'ipconfig' nothing is reported except the message "Windows IP Configuration". The loopback test passes but I can't 'ping' any other ip address. I have other computers at home that can connect to the Internet without any problems so I know my DSL is working fine. It's just this computer. I have checked all the cables, even swapped some out for new ones. I have never seen this before - any ideas?→ Discuss - Troubleshooting an Unresponsive Ethernet Card
→ More - Introduction to 'ipconfig' - Windows Command Line Utility
You can try to change your ethernet card settings, if there are any. Go to device manager (right click my computer, then properties, then hardware, then device manager) and find your ethernet card, right click, properties and choose advanced tab. In that tab make sure offload ip checksum is disabled, if you have that setting. It’s a shot in the dark but worth mentioning.