| Commentary | I'm in the process of changing over to WildBlue high-speed satellite Internet access and quite frankly am disappointed in their customer service so far. The installation at my home was scheduled for Wednesday, but the WildBlue dealer has subsequently canceled (by leaving a voicemail) and re-scheduled for a day I had already told them would not be possible. The agents also set up the wrong billing address and have not yet acted on my request last week to change it.
Have any of you had a similar experience with WildBlue (or hopefully a better one)? You can leave your comments at the link below and also register your vote in our reader poll.
Were You Satisfied With the Installation of Your High-Speed Internet Service? - Vote: Yes | No | Results
Have any of you had a similar experience with WildBlue (or hopefully a better one)? You can leave your comments at the link below and also register your vote in our reader poll.
Were You Satisfied With the Installation of Your High-Speed Internet Service? - Vote: Yes | No | Results
Very happy with it. The installer wanted to come out the next day to do it but i had to work. (truck driver) So dont give up it’s not wildblue. The problem is your installer. Almost 6 months no problems. We love it.
Just had WB installed last month. The problem was NOT WB but the installer. The guy pulls the usual installer garbage – he called while I was in a meeting because he couldn’t find my address. I call back EXACTLY 2 minutes later and he doesn’t pick up. I called WB customer service and they’re furious. They call & email installer to find out what’s going on. Get a call 2 days later from installer pushing my install out 1 more week. When he FINALLY gets there, he tells me the 150′ of cable pull that WB allows is only for him to go through 1 wall, not to pull through my attic. I’ve not seen too many 150′ walls! I pull the cable myself (all of 60 minutes with 1 person) and he comes back the next day to hook up & commision. WB has been great in terms of Internet service – no complaints. My only beef is with the Installer (who are not WB employees but subcontractors)
We had WildBlue installed in May 2006. Until June 2006, it worked intermittently and then we lost our service on June 26, 2006. We were never able to have an installer show up when scheduled. One showed up and said he had to order equipment and then we never heard from him again. We made long distance calls trying to get an installer to come fix the system however, we were never able to get anyone to come out. We were stood up a number of times. WildBlue contracts with a company who contracts with contractors who contract out the work. It’s the worst system for providing service we’ve ever seen. No one is accountable. An installer was supposed to show up on August 9, 2006 and we received a call on August 8, 2006 to let us know an installer would not be here because they didn’t have the equipment to repair our system. The original installer put the dish in the wrong place and the transmitter failed on the dish. We gave them plenty of time to have someone come out to fix the system. We discontinued the service on August 9, 2006. I filed a complaint with the Better Business Bureau soon after that and just got an email from the BBB that WildBlue had not responded to the complaint. I wrote letters to the legal department and all the CEOs and have not gotten a response. I will be filing a complaint with the Virginia Department of Consumer Affairs and am looking at filing in small claims court to try to get our money back. They have continued to bill us even though we haven’t had service since June 26, 2006. I would not recommend this service to anyone. A friend of mine got it after we did and she has intermittent service. The system goes down when there is a light rain even though we were told we wouldn’t lose service like with satellite TV. They lied to us about how the service worked and they have failed to provide service after the fact. The right hand doesn’t know what the left hand is doing. All I can say about the company is beware.
i agree wildblue is the pourest company to deal with and should have there licence pulled.
they will lie to you they have done this to us on several occations.
would it be nice to see all thoughs people loose there jobs after all we depend on there services and i have lost work and the efficency to communicate via internet.
i spend many fustrated days wishing i ha an alternative.
We have been trying to get a installer out for 3 weeks now. We’re making progress as in.. the installer actually called instead of saying they called(dang that caller ID). The guy called and said “I will be there at 1pm”, then at 2pm he calls and says “My boss has someone else coming and we’ll get back to you”. I’m wondering how much money WB makes by that “Cancel before hookup we keep $50″ rule.
We live outside the city where many service aren’t available. Satellite being the only solution we went with wildblue for internet service. Service seems pretty good out here. but to get an installer was a week of horror and add to the pain he begins to tell us that additional cost 150.00 is needed to get a pole becasue it can’t be mounted on the house. tried calling speaking to an indian customer service who could not help and that we would have to speak to the sub contractor who said they were following wildblue rules. sub contractor are the theifs. in my experience.